Dr Peter Kewu LI1
1Victoria Police, Dooklands, Australia
To make workforce capacity meet service demand is always a challenge for any establishment, particularly for an organisation like Victoria Police.
After the implementation of the Police Allocation Model (PAM) in 2006, personnel from Victoria Police were allocated and deployed to relevant locations across the state based on a set of drivers and parameters. Executive Command of Victoria Police then asked the question: how can we know whether or not each location is utilising their allocated workforce resources in the most efficient and effective way? To answer this question, two complementary systems have been developed.
The Management Index System (MIS) was developed for monitoring workforce capacity as well as providing visibility on the MIS. The MIS provides insight into issues impacting workforce capacity and their effect on service delivery within Victoria Police. On the other hand, in order to understand and determine service demand, the Forecasted Service Demand Model has been produced to project future service demand on a weekly, daily and even hourly basis.
The current MIS provides fortnightly information of both capacity and service demand, which consists of both historical data and forecasted future data. As such, the MIS allows users to navigate the system from a region, division, Police Service Area (PSA) to individual station level over a time period from between the previous 26 fortnights to the future 26 fortnights, extracting information for both workforce capacity and service demand. This provides a comprehensive approach to corporate workforce planning in the course of handling day-to-day activities as well as specific events, such as the COVID-19 pandemic and the next Commonwealth games. It is also useful to incorporate these systems into a future rostering system.
Biography:
Dr Peter Kewu Li specialises in transforming conceptual ideas into tangible outcomes, having provided solutions to various business problems for over two decades. After implementing Victoria Police’s first Police Allocation Model, he then proposed, designed and developed the Management Index System for the purposes of enabling management at all levels within Victoria Police to monitor the efficiency and effectiveness of their workforce resource utilisation. He possesses both a science and engineering background and holds a PhD from the University of Adelaide.