Dr Emily Gilbert1 Mrs Colleen Brown2
1Mayor’s Office For Policing And Crime, London, 2United Kingdom, MOPAC, London, UK
In order to shape policing policy and practice, the voice of Londoners is key to the work of the Mayor’s Office for Policing And Crime (MOPAC) and Metropolitan Police Service (MPS).
Experiences and perceptions of the capital’s residents are core outcome measures in the London Mayor’s Police and Crime Plan 2021-25. To collect the views of Londoners, MOPAC have a long-running Public Voice programme, including:
- Public Attitude Survey (PAS) – a survey of 19,200 residents per year about the experiences of and attitudes towards policing and crime, including core measures of trust and confidence in the police.
- Hyper-local survey – a survey of residents at the ward-level, to understand how on-the-ground initiatives impact perceptions.
- Youth Survey – a survey of 11-16 year olds about policing, crime and safety in the capital.
- User Satisfaction Survey (USS) – a survey of victims of high-volume crime about their experiences of the police reporting process, including core measures of victim satisfaction.
- TDIU survey – a survey of victims of high-volume crime, who report online or via the telephone, about their experiences of the police reporting process.
- Victim Voice – a survey of victims of high-harm crime to understand their experiences as a victim.
Together, the surveys provide a regular overview of Londoners’ opinions and views of, as well as experiences with, the police.
For each of the surveys, we will discuss the methodology, as well as how MOPAC use the data both publicly and internally. We will include some examples of how the data has been used in practice.
Biography:
Emily Gilbert is a Principal Research Officer at the London Mayor’s Office for Policing And Crime (MOPAC), where her work focuses on the Public Voice programme. Her research interests include attitude measurement, data quality, and the use of new technology and innovative methods for data collection, as well as public perceptions and experiences of the police. She gained her PhD in Survey Methodology from the University of Essex.
Colleen Brown is a Principal Research Officer at the London Mayor’s Office for Policing And Crime (MOPAC), where her work focuses on the Public Voice programme. Her interests include public perceptions of policing (trust, confidence), victim satisfaction, public consultation, survey design and contract management of research services. She gained her master’s degree in Public Administration (MPA) from the University of Portsmouth.